Delivery FAQ

This page refers to the delivery of items purchased using the online checkout only.

SHIPPING COSTS

Delivery is included for the majortiy of locations, but unfortunately some locations will incur a small surcharge. This depends on which delivery region you are based in. This can be found simply by looking up your location on the map to the right. Delivery charges by area are as follows:

Green Zone - Delivery included
Blue Zone - £14.75
Red Zone - £34.75

WHAT TYPE OF VEHICLE?

In order to be able to provide a nationwide delivery service for our products we use a national carrier service. Deliveries are made on vehicles with hydraulic tail lifts and manual pallet trucks. Please ensure that there is a smooth, level surface for the driver to be able to unload onto (i.e not gravel, grass or sloped) - pushing 1 tonne of material on a pallet truck is hard at the best of times.

The vehicles are the size of a large removal lorry. Please appreciate that it is down to the driver to decide where the product can be placed, this is usually a point close to the road. With apologies it is not possible to carry materials into rear gardens, down paths etc. Most of our deliveries will arrive on wooden pallets (including Bulk Bags). Safe disposal of these pallets is the responsibility of the customer. If a delivery cannot be made we will have to make an “Abandoned Delivery Charge” to cover the high costs of returning the goods back to us.

TIME OF DELIVERY

Your order will be delivered between 9.00 am and 5.00 pm.

ARE TIPPER LOADS CHEAPER?

Tipper vehicles are undoubtedly the most economical way to deliver larger loose loads. We offer tipper deliveries in either 20 tonne or 29 tonne loads. Please note, due to the considerable size of the vehicles it is vital that they can gain access to the delivery destination easily. All tipper loads sold by the tonne are weighed out on a calibrated weighbridge.

Call us for more details on tipper deliveries on 08456 007 704.